TERMS AND CONDITIONS

PLEASE READ CAREFULLY. BY USING OUR SERVICE YOU SIGNIFY YOUR ACCEPTANCE TO THESE TERMS OF USE. IF YOU DO NOT AGREE WITH ANY OF THE TERMS OF USE BELOW, PLEASE DO NOT USE OUR SERVICE. MILANOBYCAR RESERVES THE RIGHT, AT ANY TIME, TO MODIFY, ALTER OR UPDATE THESE TERMS OF USE. YOU AGREE TO BE BOUND BY SUCH MODIFICATIONS, ALTERATIONS OR UPDATES.

  • Reservation :

  • We recommend that our clients reserve a car ahead of time to be guaranteed a car at time of pick up. We can provide you with a car at short notice by phone or online upon availability.

  • Reservation and Cancellation :

  • The Booking is an offer by you to acquire our Services and is subjected to this Agreement. All Bookings must be confirmed in writing using our booking form or email sent to our email address info@milanobycar.com. The Booking will fall unless accepted by us in writing. Any extra requests or alterations to the Booking not made at the time of the Booking (for example, additional pick-up addresses, route change, stops on the way) can not necessarily be complied with by us. However, we will use all reasonable efforts to meet your amended requirements although there may be an increase in the price follow extra mileage/km and or holding/sightseeing time. You may Cancell any time your Booking, but unless differently specified in writing in our corresponce or contract the following penalties will apply:

    - cancellation from 48 hours to 24 hours before the service: 20% penalty

    - cancellation less than 24 hours before the service or "no show": 100% penalty

    By penalty we mean that you have to pay the relative % of the fixed Price or of the estimated Price for the Booking using our standard published rates for the Services at the relevant time. In case a prepayment were already received we will retain the relative percentage of the total service as per above, with a minimum penalty of Euro 50, and reimburse the rest.. In case of No-Shows (where a client fails to arrive at an agreed time or place or on an agreed flight, ship, train or other mode of scheduled or chartered transportation) will have to pay the full price of the journey booked plus any additional waiting time and car parking fees incurred where our chauffeurs have endeavoured to trace the whereabouts of absent clients.

  • Price :

  • Online booking don't include feee cost of tunnels like Mont blanc, Frejus, San Bernard, Venice water-taxi and the meeting and drop off place is Piazzale Roma ( Rome square ) pier/harbor, lakes or sea ferry cost for car and passengers, New Year's Days, Christmas Days, Easter Days and August 15th Ferragosto

    The price don't include tip and in Italy is optional, unless you would like to

  • No-Shows :

  • f you do not see your driver at a certain pick up point do not leave before calling the dispatch office, we will direct you to your chauffeur. If you leave without calling you will be billed for the full price of the ride (or a no-show fee). If we do not hear from you, the driver will wait up to 30 minutes at regular pickups and up to 45 minutes at inside airport pickups after the scheduled pickup time. We will then try to reach you by calling you at your cell phone, your home phone, or your contact person's phone all depending on the nature of the pickup. If we do not get a response we will then release the car and you will be billed for a No Show which will be the Full Price of the ride (or a no show fee) plus any waiting time charges. To authorize the driver to wait please call the office to authorize his wait. If we do not hear from you after the time frame, we will contact you again, if no contact is made you will get billed for the ride plus the waiting time. Therefore A "No Show" fee is equal to the trip cost plus applicable wait time fee will be charged when the passenger fails to arrive at the designated location.

  • Meet & Greet :

  • Meet and Greet Airport Service is offered free of charge. The driver will be instructed to meet the passenger by the baggage claim or the exit of customs with a sign that has his or her last name on it, the driver will then escort the passenger to the designated vehicle location (Assisting with the luggage). This package comes with a complimentary 30 minutes free for domestic flights and 45 minutes free for international flights from the arrival time.

  • This Agreement and this contract are governed by Italian Law and are subject to the exclusive jurisdiction of the applicable Italian court.